If things aren't going the way they should then consider your options through Impact. Re-evaluate strategic direction through the resource allocation process of weightings". Alter the relative strategic importance of your objectives and metrics and determine the effect. Operational planning is largely a resource allocation issue. We apply resources to the areas that need them to achieve a predetermined expectation. Take some of the guess work away. Using Impact will allow you to view the resultant outcome of shifting operational focus within your Balanced Scorecard.